FAQ

 

General Questions

Q: What is Spartans?
A: Spartans is a B2B e-commerce platform specializing in products like laptops, printers, computers, and other accessories. We cater to businesses of all sizes, offering bulk purchasing options, competitive prices, and fast delivery services.

Q: Who can purchase from Spartans?
A: Spartans is exclusively for businesses, resellers, and organizations. You need to register with a valid business account to start purchasing.

Q: How can I create a business account?
A: To create a business account, click on the "Account" button on top right corner on our homepage and provide your business details, including your company name, GSTN, and valid email address.

Product Questions

Q: What types of products do we offer?
A: Spartans offers a wide range of products, including:

  • Laptops: Business and personal laptops from leading brands like Dell, HP, Lenovo, Apple etc.
  • Printers/scanners & inks: Laser and inkjet printers suitable for office and professional use.
  • iPhones & tabs: The latest Apple iPhones in various models and configurations.
  • Accessories: Business peripherals like keyboards, projectors, headphones, and more.

Q: Are the products genuine?
A: Yes, all products on Spartans are 100% genuine and sourced directly from authorized distributors and manufacturers.

Q: Do you offer bulk discounts?
A: Yes, we offer competitive pricing for bulk purchases. Discounts vary depending on the product and quantity. Please contact our sales team for a custom quote.

Orders and Payments

Q: How do I place an order?
A: Once registered, log in to your account, browse the products, add items to your cart, and proceed to checkout. Select your payment and delivery preferences to complete the order.

Q: What payment methods do you accept?
A: We accept multiple payment methods, including:

  • Credit/Debit Cards
  • Direct Bank Transfers
  • Digital Wallets
  • Net Banking
  • COD

Q: Can I track my order?
A: Yes, you can track your order in real-time. Once your order is confirmed, you will receive a tracking link via email.

Q: Can I modify or cancel my order?
A:Order once placed cannot be modified from partner’s end . For further assistance, contact our support team.

Shipping and Delivery

Q: What are your shipping options?
A: We offer standard shipping options across all regions. Delivery timelines vary based on your location and the shipping method chosen at checkout.

Q: What are the shipping charges?
A: Shipping charges depend on the size and weight of the order, as well as your location. Free shipping may be available on bulk orders or promotional deals.

Q: What should I do if my product arrives damaged?
A: If your product is damaged or defective, mention this on the proof of delivery(POD). We’ll assist you in arranging a replacement or refund.

Returns and Refunds

Q: What is your return policy?
A: Unfortunately, we do not have a return policy. Contact our support team for further assistance.

Customer Support

Q: How can I contact customer support?
A: You can contact our support team via:

  • Email: salesjpr.scpl@gmail.com
  • Phone: +91 9929097086, 9928406247
  • Live Chat: Available on our website during business hours.

Q: What are your customer support hours?
A: Our support team is available Monday to Saturday, 9:00 AM to 8:00 PM

Others

Q: Do you offer warranties on products?
A: Yes, all our products come with the manufacturer’s warranty. Warranty details are provided on the product page.

Q: Can I request a product that is not listed on your platform?
A: Yes, if you’re looking for a specific product that’s not listed, please reach out to our sales team or fill the inquiry form on our webpage, and we’ll try to source it for you.

Q: How can I stay updated about offers and new products?
A: Checkout our promotional messages across whatsapp, website and social media platforms Instagram, facebook and YouTube to stay updated on the latest deals and product launches.